474-4800 Kingsway, Burnaby B.C

Open Mon-Sat 10:00 am to 6:00 pm

Returns and Refund Policy 30-day Money Back

Refund Policy

30 Day Money Back Guarantee & Refund Policy

At Real Eyes Optometry, we want to ensure that you are 100% happy with your purchase.

  • If you have technical or sales queries, do not hesitate to contact us.
  • After speaking with our support staff and you feel the product(s) you purchased does/do not fit your requirements, we want to make things right and will require you to come visit us at the office for a refund.

To be eligible for a return, our refund policy requires that your item must be unused and in the same condition that you received it. It must also be in the original packaging. Requests will be reviewed on a case-by-case basis and will require visiting our office.

1. To complete your return, we require a receipt or proof of purchase.

2. If a product is opened or used, it is not eligible for a refund. 

Refund Policy Feedback:

We’d love to know what went wrong and how we can improve, so please include details about the reason for your return request. Please contact us directly. 

Refund Policy Refund Details:

Our payment process submits the refund within 24-48hrs and makes every attempt to process the refund as quickly as possible. Your financial institution can take up to 20 days for the refund to reflect in your bank account/card. More details can be found via Stripe.com at Customer refund processing time.

For further information on using our online store please visit our terms and conditions page.

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